Annual Maintenance Contracts (AMC)
At Caper-Tech we have both comprehensive and non-comprehensive AMC that can ensure your IT infrastructure is secure and cost effective, and expandable at AMCs. This makes it possible for our team of professionals to offer well-calculated AMC services that will suit the scale and budget of your business, making sure that all your IT systems throughout the UAE are well taken care of. We offer these services under different SLA models that may allow the client to access standard maintenance service, incident-specific service, and any other service that the client may require.Â
Key Features of Our AMC Services
Convenient and affordable AMC programs that will correspond to the specific needs and possibilities of your business.Â
It is possible to opt for full coverage or partial coverage depending on your facilities in IT structure.Â
 Variety of support service packages by reference to the incident packs regarding of IT problems that may occur.
Flexible contractual terms are to meet the required level of support and maintenance of your IT systems.Â
Managed Print Services (MPS)
Caper-Tech’s MPS give you total control of all your print equipment like printers, scanners, copiers, and even multi-function devices. This is because our main emphasis is on enhancing your firm’s print ecology through document management and workflow options. Our MPS solutions provide comprehensive management, which entails controlling your printer fleet, thereby providing timely service to prevent it from developing a problem which would cause it to stop working temporarily, we also regulate the use of consumables to ensure they are not wasted. Whether it is a partial or a complete overhaul of older equipment, we improve output and usefulness within your printing services.
Key Points
This segment comprises of printer and photocopiers, scanner and many other types of printing devices including those that perform multiple tasks.
They enhance the working flow and in the process bring about operational efficiency.
Full management and maintenance of all print devices to minimize downtime.
Reduces waste and attrition of consumables.
Offers partial or complete replacement of existing print hardware to enhance performance.
Hardware & Operating System Upgrades
Caper-Tech gives the best upgrade services for hardware and operating systems to have your devices in their best operating condition. Our skilled IT technicians handle both hardware parts and labor services, whether onsite or at home, to enhance the performance of your current systems. We specialize in upgrading operating systems to the latest versions compatible with your hardware, and we can also test and upgrade your computer’s memory to larger or faster modules, typically by the next business day. With Caper-Tech, you can trust that your systems will be optimized for peak efficiency.
Key Points
Includes both hardware parts and labor, available onsite or at home.
Upgrades to the latest OS versions compatible with your hardware.
Ensures your system’s memory is optimized with larger or faster modules.
Quick turnaround for memory upgrades to minimize downtime
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